Feedback and Complaints

 

How can I share my feedback with the Sparla team?

We care about our customers and will always appreciate you taking time to share your ideas and feedback with us. Both positive and negative. We are building our app together and your opinion matters. Please send us an email at care@sparla.co or write to us on our Instagram account. 

 

I am unhappy with Sparla and want to complain

Sometimes things can go wrong and you might be feeling frustrated using the Sparla app. Please contact our customer service by writing at care@sparla.co 

 

I am unhappy how Sparla managed my complaint   

If you are still dissatisfied with us after you contacted Sparla’s care team, please send us a formal complaint to our Complaint Manager. Please describe the incident, when it happened, previous communication with Sparla regarding this matter and how do you see the solution. Our Complaint Manager will make an impartial evaluation of your complaint. Sparla will respond to you within 15 business days. You can reach our Complaint Manager by email at care@sparla.co.    

 

Other instances to help me  

We at Sparla do everything we can for you as a customer to be satisfied with our services. Should a dispute not be resolved between you and Sparla, you can turn to the Consumers' Banking and Finance Bureau, tel. 08-22 58 00, which provides free guidance or to the General Complaints Board (ARN), telephone 08-508 860 00, e-post arn@arn.se, Box 174, 101 23 Stockholm. You can also go to a general court.